Frequently Asked Questions

What is RunClaw?

RunClaw is a managed hosting platform for AI agents. When you sign up, we provision a dedicated Hetzner VPS in your own Hetzner Cloud account and install your chosen AI agent (OpenClaw, Agent Zero, or Goose). You get a management dashboard with real-time monitoring, one-click updates, and remote configuration — while keeping full ownership and root access to your server.

How much does it cost?

There are two separate costs:

1. RunClaw subscription — starts free (1 agent), paid plans from $9/month for additional agents, monitoring depth, snapshots, and resize capability
2. Hetzner VPS — billed directly by Hetzner to your account, starting at ~$4.50/month for a CX22 (2 vCPU, 4 GB RAM)

You also pay your AI provider directly for LLM usage (OpenAI, Anthropic, etc.). RunClaw does not mark up any of these costs.

Is my data private?

Yes. RunClaw uses a zero-knowledge architecture:

• Your Hetzner API token is encrypted in your browser (AES-256-GCM) and never sent to our servers. All Hetzner API calls happen directly from your browser.
• Your LLM API keys are stored on your VPS only, never on RunClaw's servers.
• Your agent data lives entirely on your Hetzner server. RunClaw only stores metadata like DNS records and connection status.

You can verify this yourself by checking your browser's Network tab — you'll see Hetzner API calls going directly to api.hetzner.cloud, not through RunClaw.

Can I use my existing Hetzner account?

Yes. RunClaw is designed around the BYOH (Bring Your Own Hetzner) model. You generate an API token from your existing Hetzner Cloud project, and RunClaw creates servers inside it. You maintain full control of your Hetzner account.

What agents are supported?

RunClaw currently supports three agent types:

• OpenClaw — A messaging-first AI agent with chat platform integrations (Telegram, Discord, WhatsApp, Slack)
• Agent Zero — An autonomous coding agent that can browse the web, write code, and execute tasks
• Goose — A general-purpose AI agent for automation

Each agent is installed as a Docker container on your dedicated VPS with automatic TLS, a management sidecar, and Caddy as a reverse proxy.

Can I SSH into my server?

Yes. You have full root access. Your SSH key is added during server setup. You can SSH in, install additional software, modify configurations, or do anything you'd do with any other VPS.

ssh root@{your-server-ip}

Your server IP is shown on your RunClaw dashboard.

What happens if I cancel RunClaw?

Your VPS keeps running on your Hetzner account. RunClaw's management dashboard and monitoring will stop working, but the server itself and your agent continue to run. You can manage it directly through Hetzner Cloud Console or SSH.

Since the server is in your Hetzner account, you're never locked in. You can cancel RunClaw at any time without losing your server or data.

How do I update my agent?

From your RunClaw dashboard:

1. Click on your instance
2. If an update is available, you'll see an Update button
3. Click it and the update is applied automatically

Updates are typically zero-downtime. Your agent shows a maintenance page briefly while the container is recreated with the new version.

You can also enable auto-updates in your instance settings to have updates applied automatically when they're released.

Can I run multiple agents?

Yes, depending on your plan:

Each agent gets its own dedicated Hetzner VPS.

What if Hetzner is down?

Your agent runs on Hetzner infrastructure, so Hetzner outages will affect it. However, Hetzner has excellent uptime historically. RunClaw monitors your server's status and will alert you if it goes offline.

Since your server is a standard Hetzner VPS, you can also monitor it through Hetzner's own Cloud Console and status page.

Do you support custom domains?

Yes. You can point your own domain to your agent's VPS. Caddy (the reverse proxy on your server) handles automatic TLS certificate provisioning via Let's Encrypt.